Hair Gospel International Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from January 1, 2014
TERMS & CONDITIONS
• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
We can process cancellations, returns and exchanges only for products purchased directly from Hair Gospel International Ltd.
We do not refund Video Kit and Hair Service Deposit payments/purchases.
If you wish to exchange your purchase for a product of same or greater value, we will exchange it based on your original method of payment. We do not exchange for products of lesser value.
For product cancellations, refunds and product exchanges, the product must be returned to our warehouse within 15 calendar days of purchase. Return shipping is paid by the purchaser.
Upon cancellation of an order, the carton MUST be UNOPENED in order to receive an exchange or refund. All products must be packed in the original packaging including any accessories, manuals, documentation and registration that shipped with the product. A 10% restocking fee will be assessed on any returned merchandise.
ORDER PROCESSING AND SHIPPING INFORMATION
We want your Hair Gospel International Ltd shopping experience to be a pleasant event.
MOST ORDERS WILL BE PROCESSED BY OUR DISTRIBUTION CENTER WITHIN 3 BUSINESS DAYS FROM RECEIPT OF YOUR ORDER.
With all orders you will receive an e-mail confirmation when your order has been successfully received by our distribution center, usually on the following business day.
You will also receive an e-mail notification when your order has been shipped. This e-mail will also include a tracking number so that you can track the progress of your order on the web.
SHIPPING AND HANDLING:
All ORDERS WILL SHIP WITH IN 7-10 DAYS. IF YOU ARE OUTSIDE THE UNITED KINGDOM, IT MAY TAKE ADDITIONAL TIME FOR YOUR PACKAGE TO REACH YOU, DEPENDING ON YOUR DISTANCE FROM THE UNITED KINGDOM, AS WELL AS THE TIME IT TAKES FOR YOUR PACKAGE TO CLEAR CUSTOMS IN YOUR COUNTRY.
INTERNATIONAL SHIPMENTS: (Outside the UK)
We accept orders from nearly every country in the world.
Please keep in mind that packages shipped outside of the United Kingdom may take up to 2-3 weeks because of the additional distance and because packages may have to clear customs when they reach the country of destination.
Further Note: Shipments outside the United Kingdom may be subject to additional charges by local governments, such as Goods and Services Tax (GST) or Value Added Tax (VAT) as well as customs duties. These charges vary by country and the size of your order and are assessed by the governmental agency, and not by Hair Gospel International Ltd. These charges are in addition to the Shipping and Handling Charges.